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Shipping and Returns

Shipping 

We offer Australian domestic shipping with Australia Post on all of our smaller items. We are currently unable to offer shipping on our larger items. However, we are working on this!

If you would like to purchase an item and shipping is not listed as an option at the checkout, please contact us! We are more than happy to provide a rate for local delivery on larger items. 

We currently do not ship internationally, but please contact us as we are always willing to try. 

Incorrect Delivery Information

We are unable to offer a refund if the incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions.

All attempts will be made to contact the sender to find a solution but failing that a re-delivery fee will be charged.

Local Pick-up

Local pick up is available from our Landsdale store located at Unit 12/10 Wem Lane, Landsdale 6065 any time during opening hours. 

If you would like to pick-up at a time other than our opening hours, please contact us at hello@casanastudio.com.au and we will endeavor to arrange a pick-up time that suits. 

Returns

If for some reason you are not happy with your Casana Studio products (plants not included) please contact us at hello@casanastudio.com.au for an exchange.

Returns can be made via our bricks and mortar store during opening hours or via post. Return post and/or local delivery costs must be covered by the customer. Products must be unused, in original condition and in original packaging and returned within 14 days of sale. Sale items cannot be returned or refunded. Plants cannot be returned or refunded.

Plants

Once plants leave our warehouse they are in your care and we will not accept refunds on stock damaged due to poor growing conditions or during transport. 

We suggest against transporting anything in open air vehicles like utes as this is likely to damage your plants.

Do not leave your plants in your vehicle for any amount of time, they are likely to burn or get heat damage. 

 If you are unsure of the required growing conditions for your plant baby, please head to our Hints and Tips page for advice, or feel free to ask us in store, we are more than happy to help.