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FAQs

If you can't find the answer to your question here, please send us an email at hello@casanastudio.com.au and we will get back to you.

Can I track my order?
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Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where do you ship to?
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For all of our shipping information, please head to Shipping and Returns

Do you have the rare plant I'm looking for?
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All of the rare and collectible plants that we have available will be in the 'Rare Plants' section. You can find this by going to Plants and selecting 'Rare Plants' from the drop down menu. Please note that we do not sell cuttings of plants. When plants become available they will be added to the website. 

What if I can't make it to the store during your opening hours?
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If you would like to view products but can't make it, please send us an email at jungleandvine@outlook.com and we will try to arrange another time that suits. 

I just bought a plant and I'm not sure how to care for it
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Head to our Plant Care Tips section of the 'Hints + Tips' page. You will find plant care tips for different species there. If the plant you have isn't listed, send us an email at jungleandvine@outlook.com

Do you do wholesale?
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For all wholesale enquiries, please email us at jungleandvine@outlook.com