Shipping policy

Shipping is not calculating

If you would like to purchase an item and shipping is not listed as an option at the checkout, please contact us. Due to our large range of product sizes, we use a third party shipping app to calculate the best rate for our customers which at times can encounter errors. If this happens, we can provide you a custom shipping rate and checkout link. 

Local Pick-up

Local pick up is available from our Landsdale store located at Unit 12/10 Wem Lane, Landsdale 6065 any time during opening hours. You can see our opening hours on our contact page. Once your order is ready for collection, you will receive an email notification informing you. We endeavour to have our orders ready for collection within two business days from purchase. However, there is additional fulfilment times for our custom painted pots which can be seen in the product descriptions. 

If you would like to pick-up at a time other than our opening hours, please contact us at hello@casanastudio.com.au and we will endeavour to arrange a pick-up time that suits. 

Who will deliver my order?

We use several carriers to deliver our online orders. The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.

We also offer local delivery which can be selected at the checkout. Local delivery is performed by us directly from our warehouse and we will personally update you on your orders delivery status via email or SMS. 

We are more than happy to provide a custom rate for local delivery on larger items, please contact us via email for a quote. 

What are your delivery timeframes?

Once you have received your shipping notification, please allow:

• Metro delivery within 3-5 business days
• Regional delivery within 7-10 business days
• Remote delivery within 14-20 business days

All deliveries are subject to potential delay in areas impacted by flooding and other events.

Please allow up to 2 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

Please note that our custom items such as our hand painted pots will incur a longer processing time as they are made to order. These estimates can be found on the individual product page. 

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. 

Do you ship internationally?

We currently do not ship internationally, but please contact us as we are always willing to try and may be able to obtain a shipping quote for you. 

Can I change my delivery address after my order has been placed?

You are not able to change your delivery address via our website once your order has been placed.

If your address has changed, please contact us via email. We are able to update your delivery address prior to dispatch which may incur additional shipping fees.

If your item has already been dispatched to a carrier, please contact them directly using the tracking number provided via email as it may be possible for the carrier to change your delivery address or redirect your order.

What if I’m not home when my order arrives?

For local delivery, particularly orders of large items, we will contact you to confirm a delivery time when you are available. If you are not home when we deliver an item at an agreed time. We will leave an item at your address if safe to do so. For large items which cannot be left, they will be transported back to the warehouse. Redelivery of an item will incur additional fees. 

If you provide authority to leave during checkout with a carrier, you’re allowing our carriers to leave the package unattended at your address without a signature.

• If the carrier believes the location is not secure, they will not leave the items unattended

If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.

Will I have to sign for my delivery?

If you provide authority to leave during checkout with one of our carriers, you will not be required to sign for your delivery.

If you don’t provide authority to leave, you may be required to sign for your delivery.